The search portal/travel agency adriaville.com is operated by A.S. PRESTIGE GROUP d.o.o. (hereinafter: Adriaville) based in Krvavica – Baška Voda, 21320 Krvavica, Croatia. Through its platform adriaville.com, Adriaville offers a search portal for holiday houses, villas and apartments in Croatia (hereinafter: platform). All presented offers on the platform are based on an agreement between Adriaville and the owner of a particular accommodation. According to this agreement, Adriaville is authorized as an agent to display the corresponding accommodation on the platform. All of the accommodations shown have all the necessary licenses issued by state authorities. By accessing the adriaville.com platform, you as a user (hereinafter: user) declare that you agree to the following terms of use. Furthermore, if a rental agreement for a property is concluded between you as the user and the owner of a particular accommodation (see below under point B / 1), you declare that you agree to the conditions listed under point B of these general terms and conditions ("Providing accommodations via the platform"). For the sake of better readability and comprehensibility, we do not use gender sensitive language in these General Terms and Conditions.
A. Use of the Platform
1. Fees
Adriaville does not charge any fee for using the platform. Fees are only charged if a corresponding rental agreement is concluded between you as the user and the owner of a particular accommodation (see below under B).
2. Content and safety
The content related to the accommodations presented on the platform (in particular the information about the accommodation and the associated photos) are solely the responsibility of the owner of a particular accommodation, who becomes your contractual partner in the case of a rental. Adriaville only acts as an intermediary between you as the user and the owner of a particular accommodation. Downloading and/or obtaining information available on the platform is entirely at the user's own risk. Any form of reproduction of the information presented on the platform for commercial purposes is prohibited.
3. Liability
Any liability for damage resulting from or in connection with the use of the platform is excluded to the maximum extent permitted by law.
4. Rights
Adriaville reserves the right to make changes unilaterally to individual functions of the platform at any time without prior notice and/or to suspend them permanently or temporarily. Adriaville also reserves the right to block a user’s access to the platform if misuse is identified on the part of this user.
5. Links to Third Party Providers
The content of all links to third-party providers on the platform is solely the responsibility of the respective third-party provider. Adriaville is not responsible for the content of such websites. Adriaville is neither responsible for the content nor for the proper functioning of these websites (third party websites that can be accessed via a link).
B. Intermediation of accommodations via the platform
1. Validity
If the following regulations relate to the booking of an accommodation and the stay, these will be listed by Adriaville on behalf of the owner of a particular accommodation and apply within the contractual relationship between you as the user and the accommodation owner with whom you conclude the rental agreement. Adriaville does not become a party to the respective rental agreement, which means that you can only get hold of the rights from the rental agreement via the contractual relationship with the accommodation owner as your contractual partner.
2. Calendar function
The calendar function built into the platform provides an overview of the dates that are still available for booking. If an accommodation has already been rented within a certain period of time or is not available for other reasons, those dates will be marked red or gray in the calendar. All dates that are still available for booking will be marked green in the calendar function. However, although Adriaville tries to keep the displayed offers on the platform up to date, it can happen in some cases that the selected accommodation is not available despite the information in the calendar function (marked green). The definite availability will only be confirmed after you have made an obliging reservation/booking (see point B/3 of these General Terms and Conditions). We work according to the principle - availability on request.
3. Reservation requests and booking
Every user has the option of sending a non-obliging reservation request to Adriaville via the platform using the calendar function. In addition, users can also make obliging reservations. A registration is not necessary for this. To make an obliging reservation, the user must fill out the corresponding request form with the relevant information. Requests and bookings can also be made by email and telephone. After submitting the binding reservation, the user will receive an email from Adriaville within 24 hours as to whether the selected accommodation is actually available under the conditions shown. After this email has been sent, the selected accommodation is booked bindingly and definitely for the user. If the user affirms the booking, the rental agreement for the accommodation in question is considered to be concluded under the conditions described in the Adriaville confirmation email. In addition, by clicking on the box (General terms and conditions and data protection), the user accepts these general terms and conditions and the agreement is considered to be legally binding. The rental agreement is always concluded between the user (tenant) and the owner of the accommodation in question (landlord). As part of the booking process, Adriaville only acts as an agent and representative of the owner of a particular accommodation. Adriaville is not a party to the concluded rental agreement. After the conclusion of the agreement, the tenant will receive an email confirmation with a summary of the contract details, the payment details and the payment reference as well as information to whom he can turn in the case of questions. After full payment and 4 weeks before arrival (as described under point B/4 of these General Terms and Conditions), the tenant will receive an email from Adriaville with all relevant information about the accommodation (full address, on-site contact person, telephone number, etc.).
4. Payment
When regarding payment, Adriaville acts as an agent for the owner of a particular accommodation. The rental price can be paid by bank transfer, PayPal and all major credit cards (free of charge). All prices are expressed in Euros. Payments are to be made according to the following schedule: After the successful conclusion of the agreement in accordance with point B/3 of these General Terms and Conditions, a deposit of 30% of the rental price is due. This deposit must be paid within 7 days. Payment of the remaining amount (70%) is due 30 days before arrival. For bookings made 30 days or less before arrival, the full rental price is due within 5 days after the conclusion of the agreement (or immediately if the accommodation is booked less than 15 days before arrival) in accordance with point B/3 of these General Terms and Conditions. If the owed payments are not received within the aforementioned deadlines, Adriaville is entitled, after having sent a deadline reminder, to withdraw from the contract on behalf of the particular accommodation owner and to charge the customer the fees specified under point B/5. If the payment has not been fully made, the tenant is not entitled to enter the accommodation, nor to use the corresponding contractual services. The tenant is of course free to pay the total rental price in advance.The cost of water, gas and electricity consumption, internet access, bed linen, the final cleaning of the interior, maintenance of the pool and exterior, registration and residence tax as well as sales tax are included in the rental price.
5. Cancellation options
The tenant is free to withdraw from the rental agreement or to cancel the booking against payment of the fees listed below:
· If the cancellation occurs 90 days or more before arrival, a cancellation fee of 30% of the total rental price is due.
· If the cancellation occurs 89 to 60 days before arrival, a cancellation fee of 50% of the total rental price is due.
· If the cancellation is made 59 to 30 days before arrival, a cancellation fee of 75% of the total rental price is due.
· If the cancellation occurs 30 days or less before arrival, the full rental price is due.
In the case of travel restrictions related to the COVID-19 pandemic, Adriaville offers the following cancellation options: The tenant has the right to cancel the stay he has booked (rental of the accommodation) free of charge up to 60 days before arrival. If the tenant cancels between 59 and 30 days before arrival, Adriaville will issue a voucher for the full value of the payment made, which is valid until the end of 2023 for the initially booked accommodation.
COVID-19-related travel restrictions are applied if cross-border travelling for tourist purposes is not permitted by law.
In addition to these generally applicable cancellation options, many accommodation owners and landlords also offer additional cancellation options in connection with the pandemic-related situation. It is sometimes possible to postpone the travel period (without additional costs) without observing any deadlines or to turn an already made payment into a so-called credit. Further information on this can be obtained from the Adriaville service team (via info@adriaville.com).
If the tenant generally wishes to change the booking features (change the travel period, change the number of guests, etc.) after the booking has been made, he must contact the Adriaville service team (at the email address info@adriaville.com). In such a case, Adriaville is free to make a corresponding booking against a processing fee of EUR 25.-. The tenant is not entitled to a new rebooking.
If the tenant does not arrive for reasons for which the accommodation owner as the landlord is not responsible or interrupts the stay prematurely, the tenant is not entitled to receive compensation (neither in the form of money nor in the form of replacement days) for the unused time.
6. Withdrawal by the accommodation owner
The accommodation owner, or landlord, is free to terminate the rental agreement in the event of force majeure (including before arrival). In such a case, the tenant will be reimbursed the rental price (pro rata). In addition, the accommodation owner has the right to terminate the agreement at any time if the tenant, even after receiving a warning, violates his contractual obligations set out in point B/9 of these General Terms and Conditions. In addition, the accommodation owner, as the landlord, can terminate the rental agreement without prior notice if the tenant breaches his contractual obligations to such an extent that the landlord can no longer be expected to adhere to the contract. The landlord can no longer be expected to adhere to the contract if the tenant deliberately causes considerable damage to the rental property.
7. Security deposit
The accommodation owner, or landlord, is free to request a security deposit in cash from the tenant upon arrival. Corresponding details can be found in the confirmation email. A corresponding rental deposit contract is concluded exclusively between the tenant and the accommodation owner, or landlord. The deposit can be used in particular to remedy damage caused by the tenant on the rental property during the stay. If the accommodation is handed over on departure in accordance with the contract, the tenant will receive the full deposit back from the landlord in cash.
8. Entry requirements
Adriaville is not obliged to inform the tenant about any entry requirements during the booking process. It is up to the tenant to consider the entry requirements by contacting the relevant government agencies. Of course, the Adriaville service team is available at any time to answer any questions you may have about entering the country.
9. Obligations of the tenant towards the landlord
Each accommodation has its own house rules, which are placed visibly in the rental property. The tenant is obliged to comply with the rules as set out in the house rules. At arrival time, the tenant must be at least 18 years old. On the day of arrival, the rented accommodation can be entered at 4 p.m. at the earliest (check-in). On the day of departure, it is necessary to leave the rented accommodation by 10 a.m. at the latest (check-out). If the tenant intends to enter the accommodation earlier on the day of arrival and/or wants to leave later on the day of departure, he must inform Adriaville in advance or the landlord directly. It is at the discretion of Adriaville or the landlord to comply with this request. According to Croatian law, the tenant is obliged to provide the accommodation owner, or landlord, with official identification documents with personal data for tourist registration purposes at the National Tourist Office (HTZ). These data will be used exclusively for the aforementioned registration and not for other purposes. If the tenant refuses to provide the aforementioned identification documents, the accommodation owner, or landlord, is entitled to restrict the access to the accommodation without the possibility of reimbursement of the paid rent. Only the maximum number of persons specified in the rental agreement may reside in the rented accommodation. In case of exceeding that maximum number, the accommodation owner, or landlord, is entitled to demand an appropriate additional fee for the period in which the maximum number of persons was exceeded and to request the people that exceed the maximum number to leave the rented accommodation. The maximum number of persons specified in the rental agreement also applies to children, regardless of their age. If the tenant wishes to change the number of guests, he must notify Adriaville in advance by email (at info@adriaville.com). The possibility to change the number of guests only exists within the framework of the specified maximum number of persons, which is valid for a certain accommodation. The tenant is entitled to welcome guests in the rented accommodation for a maximum of 24 hours. For longer guest accommodation, a prior consent of the accommodation owner, or landlord, must be obtained. The landlord is free to refuse consent or to charge an additional fee for the accommodation of extra people. The same applies to change of occupancy. These are not permitted without the prior consent of the accommodation owner, or landlord. If the tenant violates this obligation, the landlord is free to charge an additional fee. The tenant is obliged to treat the rented accommodation and the belonging furnishings (including garden and pool, if available) with care. If defects or damage occur to the holiday home or the furnishings during the stay, the tenant is obliged to report this immediately to the property owner, or landlord of the accommodation. The tenant is prohibited from using and entering areas of the rented property that are correspondingly designated as such in the confirmation email. In any case, it is forbidden to set up tents on the property or next to the property of the rented accommodation. Bringing pets is only permitted if this has been stated during the booking process and confirmed accordingly in the confirmation email. On departure, the rented holiday home must be left in a clean condition (in particular, it is the tenant's duty to dispose of rubbish, bottles and food in advance). If the tenant does not comply with this obligation, the accommodation owner, or landlord, is free to deduct the corresponding cleaning costs from the deposit. The tenant is obliged to encourage his fellow travelers to comply with the obligations listed above. He is responsible for disregard by fellow travelers.
10. Liability
Any liability on the part of Adriaville from the intermediary agreement towards the tenant for damage arising from or in connection with the intermediation of the accommodation in question is excluded to the extent permitted by law.
C. Final regulations
1. Data protection
Data protection is based on Adriaville's data protection declaration. The currently valid version, which can be accessed directly on the homepage and via the following link, is decisive: https://adriaville.com/de/data-protection
2. Amendment Clause
Adriaville reserves the right to change these General Terms and Conditions at any time for the future. The currently valid version of the applicable General Terms and Conditions can be found on the homepage (adriaville.com).
3. Severability clause
Should parts of a regulation or one regulation of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining regulations of these General Terms and Conditions.
4. Place of jurisdiction and applicable law
Makarska/Croatia is agreed as the place of jurisdiction for all disputes arising from or in connection with the use of the platform, as well as for all disputes arising from Adriaville's intermediary activity, where a corresponding agreement is permitted under international agreements and European regulations.
For contractual relationships between Adriaville as the intermediary and customers who are domiciled in Switzerland, the Swiss law applies exclusively; with regard to customers who are domiciled in Germany or Austria, the relevant legal standards apply with regard to the regulations of the applicable law.
Version dated June 3, 2021
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